Privacy Policy

1. Introduction

www.MEDTourCO.com or other websites owned or operated by MEDTour Colombia S.A.S. (the “MEDTour Colombia Sites”) values your privacy. This Privacy Notice details important information about how we collect, use, and disclose your information on the MEDTour Colombia Sites. By using the MEDTour Colombia Sites, you agree to this Privacy Notice and the accompanying [Terms of Service]. Any personal information you provide remains subject to the terms of this Privacy Notice and our Terms of Service.

Note: Any content posted by you onto the MEDTour Colombia Sites becomes published content and may not be considered personally identifiable information subject to this Privacy Notice.

2. Compliance with Data Protection Laws

2.1. Colombian Data Protection Law (Habeas Data)
MEDTour Colombia complies with Colombia’s constitutional right to Habeas Data (Article 15 of the Political Constitution of Colombia) and the relevant statutory laws, including Law 1581 of 2012 (the general data protection law) and Decree 1377 of 2013. These laws grant individuals certain rights regarding their personal data, including the right to access, update, correct, and request the deletion of personal data, as well as the right to revoke consent for data processing where applicable.

If you wish to exercise these rights or have any questions about how we process your data under Colombian law, please contact us via our [Feedback Form] or the contact information provided below.

2.2. General Data Protection Regulation (GDPR) Disclaimer
While the MEDTour Colombia Sites are not governed by the European Union’s General Data Protection Regulation (GDPR) because we do not specifically target or monitor EU residents, we strive to adhere to recognized best practices in data protection. If you are an EU resident, please be aware that your data may not receive the same statutory protections applicable under GDPR.

2.3. California Consumer Privacy Act (CCPA) Disclaimer
Similarly, we do not fall under the jurisdiction of the California Consumer Privacy Act (CCPA), but we endeavor to respect the basic privacy principles outlined therein. California residents should note that MEDTour Colombia may not be fully obligated to meet the requirements of CCPA. However, we will do our best to honor any relevant data privacy and transparency requests.

3. Our Commitment to Children’s Privacy

Protecting the privacy of minors is especially important. The MEDTour Colombia Sites are not directed to children under the age of 17, and we do not knowingly collect personal information from persons under 17 years of age. If you are under 17, please do not use or access the MEDTour Colombia Sites at any time or in any manner.

• If we learn that we have inadvertently collected personally identifiable information from a child under 17 without parental consent, we will take all reasonable measures to delete such information.

• Note: Depending on the jurisdiction, you may need to comply with other children’s privacy laws (e.g., COPPA in the U.S. for children under 13). If your site might be accessed by users under 13, consider revising this section to address those regulations.

4. Information MEDTour Colombia Receives from You

We collect personally identifiable information (PII)—such as name, email address, and telephone number—when you voluntarily provide it by:

• Posting messages or content,

• Entering contests or sweepstakes,

• Taking advantage of promotions,

• Responding to surveys,

• Subscribing to newsletters or mailing lists, or

• Using the “Book Consultation” feature (described below).

If you provide third-party account information (e.g., Facebook login credentials), you understand that some content and/or information in those accounts may be transmitted into your MEDTour Colombia account. This Privacy Policy governs any such third-party information we receive.

5. Information MEDTour Colombia Collects Automatically

1. Cookies: When you visit our Sites, we may send one or more cookies to your computer that uniquely identify your browser. We use both session cookies (which expire once you close your browser) and persistent cookies (which remain on your device after you close your browser). You can refuse cookies or indicate when a cookie is being sent by adjusting your browser settings, though some features of the MEDTour Colombia Sites may not function properly without cookies.

2. Log Files: Our servers automatically record information that your web browser sends, such as IP address, browser type, browser language, referring/exit pages, platform type, number of clicks, domain names, landing pages, pages viewed, and the date and time of your request. We use this data to analyze trends, administer the site, track users’ movements in the aggregate, and gather broad demographic information for aggregate use.

3. Clear Gifs/Web Beacons: We may use clear gifs, also known as web beacons, to track online usage patterns anonymously and to track which emails from us are opened by recipients. This helps us assess the effectiveness of certain communications and the marketing of our services.

6. How MEDTour Colombia Uses Your Information

1. Use of Voluntarily Disclosed Information: Any personal information or content that you voluntarily disclose on the MEDTour Colombia Sites (e.g., on discussion boards, in comments) becomes publicly available and can be collected and used by others.

2. Account Name Display: Your account name (not your email address) is displayed to other users when you submit comments, articles, or send messages through the MEDTour Colombia Sites.

3. Content Redistribution: Any content that you submit may be redistributed through the internet or other media channels, where it can be viewed by the general public.

4. Communications:

   • We will not use your email address to send you commercial or marketing messages without your consent, except as part of a specific feature you have opted into or can opt out of.

   • We may use your email address for non-marketing or administrative purposes, such as notifying you of major changes to the MEDTour Colombia Sites or for customer service.

5. Site Improvement: We may use your personal and non-personal data (e.g., anonymous usage data, cookies, IP addresses, clickstream data) to improve the design, functionality, and performance of the MEDTour Colombia Sites. We also use this information to develop new features, promotions, and services and to monitor aggregate metrics, such as total visitors and pages viewed.

7. Connecting MEDTour Colombia Users with Doctors

“Book Consultation” Feature

• MEDTour Colombia offers a “Book Consultation” feature that connects prospective patients to our network of doctors. By using this form, you voluntarily provide your name, email address, telephone number, and any comments or description of desired treatment.

• This information is transmitted to the relevant doctor’s office, and we also use the data to create and send you a relevant quote for our all-inclusive procedure packages in Colombia.

• By sending this form, you acknowledge and consent that MEDTour Colombia will process your data for the purpose of coordinating services, generating quotes, and facilitating your medical inquiries or appointments.

• We do not use this information for any other secondary purposes (e.g., marketing to you outside of these services) unless you explicitly opt in to receive such communications.

8. When MEDTour Colombia Discloses Information

1. Service Providers and Affiliates: We may share your information with subsidiaries, affiliates, or trusted service providers who process information on our behalf. They must follow this Privacy Policy and appropriate confidentiality/security measures.

2. Third-Party Sharing: We do not sell or rent your personally identifiable information to third parties for marketing purposes without your explicit consent. We may share aggregated or non-personally-identifiable data (e.g., usage patterns) with third parties.

3. Legal Compliance: We may release your information if required by law, court order, or subpoena, or if we believe such action is necessary to:

   • Comply with U.S., Colombian, or other applicable laws and regulations;

   • Enforce or apply our Terms of Service;

   • Protect the rights, property, or personal safety of MEDTour Colombia, our users, or others; or

   • Investigate and defend against any claims or allegations.

4. Business Transfers: If MEDTour Colombia undergoes a merger, acquisition, asset sale, or in the unlikely event of bankruptcy, we reserve the right to transfer or assign your information as part of such a transaction.

5. Third-Party Advertisers or Links: We currently do not partner with external ad networks. Should we do so in the future, we will update this policy. We cannot control the privacy practices of sites or services we do not own or operate.

9. Your Choices

• You may decline to submit personally identifiable information through the MEDTour Colombia Sites, though we may not be able to provide certain services to you.

• You can update or correct your personal profile information and email preferences by contacting us using our [Feedback Form].

• Please note that content submitted by users (e.g., public comments or forum posts) is not always removable. If you have questions about specific content, contact us directly.

10. Your Rights Under Colombian Law (Habeas Data)

Under Law 1581 of 2012 and Decree 1377 of 2013, you have the right to:

1. Know, update, and rectify your personal data;

2. Request proof of authorization granted for data processing;

3. Be informed, upon request, about the use of your personal data;

4. Present a complaint to Colombia’s Superintendence of Industry and Commerce (SIC) for violations of data protection regulations;

5. Revoke your authorization and/or request the deletion of data if the principles, rights, or guarantees set forth in the law are not respected.

You may exercise these rights by contacting us via our [Feedback Form] or at the address below.

11. Our Commitment to Data Security

We use commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

• If we learn of a security breach, we may attempt to notify you electronically so that you can take appropriate protective measures.

• We may post a notice on the MEDTour Colombia Sites if a security breach occurs.

• Depending on applicable law, you may have a legal right to receive written notice of a security breach.

12. Changes and Updates to This Privacy Notice

We may revise this Privacy Notice from time to time, which will be reflected by the “Effective Date” below. Please revisit this page periodically to stay aware of any changes. Your continued use of the MEDTour Colombia Sites constitutes your agreement to this Privacy Notice and any future revisions.

If revisions materially alter how we use or disclose personal data you have already provided, we will attempt to obtain your consent before applying those revisions retroactively.

Date Last Modified: March 25, 2025

Contact Information

Email: contacto@medtourco.com
Registered Business Address:
Edificio Milla de Oro Centro de Negocios
Calle 43A #3 sur – 130
Torre 2, Consultorio 519
Medellín, Antioquia
Colombia

Please contact MEDTour Colombia with any questions or comments about this Privacy Notice using our [Feedback Form] or the contact details above. We encourage you to reach out if you have any concerns or wish to exercise your rights under Colombian or international data protection regulations.